General FAQs About Vehicle Services
Explore common questions about accessing quality vehicle services and maintenance.
Service Process and Expectations FAQs
Understand the service process better with these frequently asked questions.
Vehicle Care and Longevity FAQs
Learn more about maintaining your vehicle for the long run through these FAQs.
General FAQs About Vehicle Services
Can I schedule a service appointment by phone?
Yes. While online booking offers convenience and speed, you can always call us at (866) 272-9642 to schedule your appointment. Our phone lines are open to assist you with your vehicle service needs.
Should I provide vehicle history or specific issue details before my appointment?
Yes, providing details beforehand significantly helps us. Uploading relevant documents or describing the issue online through our service portal can reduce diagnostic time and streamline the service process. Visit our service information page for guidance on what information is helpful.
Can I get an estimate or check the status of my service?
Yes. Use our online service status tool for updates and potentially estimates depending on the service type. Have your service ID number or vehicle information ready.
Service Process and Expectations FAQs
What’s a common reason for service delays or needing further inspection?
Often, incomplete initial information about the vehicle’s issue or lack of vehicle history documentation can lead to delays. Accurate information from the start is crucial for efficient service. We cannot fully assess the service needs until we have a clear understanding of the issue.
If additional service needs or information are identified during the inspection, how will I be informed?
We will provide a detailed service update or revised estimate. This communication will clearly outline any new findings or required services needed beyond the initial scope.
What are typical reasons a service might require adjustments or be more extensive than initially anticipated?
- Unforeseen Issues Discovered During Inspection: A thorough inspection can reveal underlying problems not immediately apparent.
- Complex Vehicle Systems: Modern vehicles have intricate systems. Diagnosing and repairing issues might require addressing related components or systems, especially concerning vehicle registration and related systems.
- Pre-existing Conditions: Issues stemming from lack of maintenance or previous unrepaired damage can complicate current services. Like ensuring continuous registration, consistent maintenance prevents larger problems.
- Parts Availability: For certain repairs, especially for older or specialized vehicles, securing the correct parts might take time, impacting service duration. Verifying ownership and title can also be part of ensuring correct parts are ordered for the specific vehicle.
- Change of Ownership Complications: If a vehicle has undergone a recent change of ownership, service history might be unclear, or pre-existing issues might not be fully documented, requiring more in-depth investigation.
- Unclear Vehicle Ownership: Ensuring you are the registered owner simplifies the service process as it confirms your authorization for services and decisions regarding your vehicle.
- Recent Service History Overlap: If your vehicle has had very recent services elsewhere, understanding the nature of those services helps avoid redundant work and focus on the current needs. We review service records to ensure efficient and effective service.
If my service estimate changes, do I need to re-authorize the work?
Yes. Transparency is key. You will need to approve any revised estimates before we proceed with additional work beyond the initially agreed upon service. You can upload your approval or communicate it via phone or email.
If I approve additional services, how long will it take to review and proceed?
Upon receiving your approval, we aim to review and integrate the additional services into the schedule within a short timeframe, typically within a few business hours. We will then provide an updated service timeline.
I was quoted one price initially, but the final invoice is different. Why?
Our service quotes are based on initial assessments. Similar to program options with varying incentive amounts, vehicle services can have different cost implications based on the actual work required. Initial quotes are estimates, and final costs reflect the actual services performed and parts used.
Vehicle Care and Longevity FAQs
Will using aftermarket parts void my vehicle warranty?
Generally, no. Using quality aftermarket parts for maintenance should not automatically void your warranty. However, ensure parts meet or exceed OEM standards and that installation is done correctly.
When will I know my vehicle service is complete and ready for pick-up?
We will notify you as soon as your vehicle is ready. This notification will typically be via phone, text, or email, depending on your preferred contact method.
Can you provide a ride back home or to work after I drop off my vehicle?
While we don’t offer direct ride services, we can assist you in arranging local transportation options or connect you with shuttle services if available in our area. You are responsible for arranging your transportation home, but we are here to help with information and resources.
Still have questions about what auto repair sells and how we can help?
For more information or specific inquiries, please call us at (866) 272-9642 Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding holidays. We’re here to provide clarity and assist with your vehicle service needs.
