Finding a trustworthy auto repair shop can be stressful for any car owner. When it comes to vehicle maintenance and repair, you need assurance that your car is in capable hands. So, is Big O Tires a good place to repair your car? The answer, backed by their commitment to ASE (Automotive Service Excellence) certification, points to a resounding yes. For decades, ASE certification has been the gold standard in the automotive industry, ensuring mechanics possess the verified skills and knowledge to properly service your vehicle.
The Importance of ASE Certification in Car Repair
Since 1972, the National Institute of Automotive Service Excellence (ASE) has been working to improve the quality of vehicle repair and service by testing and certifying automotive professionals. ASE certification is not just a piece of paper; it’s a powerful indicator of a mechanic’s expertise. To become ASE certified, technicians must have at least two years of hands-on experience in the automotive repair industry and pass rigorous exams in specific service areas. These tests cover everything from engine repair and brakes to electrical systems and heating and air conditioning. This demanding process ensures that ASE-certified mechanics have a comprehensive understanding of vehicle systems and repair procedures. For car owners, seeing that a mechanic is ASE certified provides significant peace of mind, knowing their vehicle is being serviced by a competent professional who has demonstrated their skills and commitment to quality.
Sam Campbell, 2021 Big O Tires ASE Technician of the Year, showcasing his expertise and dedication to automotive service excellence.
Big O Tires: Investing in Certified Mechanics
MFA Petroleum Company, which owns and operates 22 Big O Tires franchise stores across Missouri and Arkansas, understands the value of ASE certification. They have made it a priority to invest in their employees through comprehensive training and support for achieving ASE certification. Casey Graham, Big O Tires employee advancement manager, emphasizes the company’s commitment, stating that Big O Tires covers the costs of training and ASE certification for their mechanics. This investment reflects Big O Tires’ dedication to distinguishing themselves from competitors by ensuring a high standard of service. Knowing that Big O Tires actively encourages and supports ASE certification provides customers with a strong sense of confidence that their vehicle repairs are being handled by knowledgeable and qualified professionals.
Benefits of Choosing an ASE-Certified Big O Tires Mechanic
Opting for an ASE-certified mechanic at Big O Tires offers numerous benefits for customers. Firstly, it fosters customer confidence. When you bring your car to Big O Tires, knowing that certified mechanics are working on it can alleviate the stress and uncertainty often associated with auto repairs. You can trust that these professionals have met industry-recognized standards of competency. Secondly, ASE certification signifies skilled and knowledgeable mechanics. Big O Tires mechanics with ASE credentials possess a deep understanding of vehicle systems, enabling them to accurately diagnose and repair a wide range of automotive issues. This expertise is particularly crucial for complex repairs and ensures that work is done correctly the first time.
Big O Tires emphasizes safety, particularly in critical areas like brakes, steering, and suspension. They are actively encouraging their mechanics to pursue ASE certifications in these areas, recognizing their importance for vehicle safety. Furthermore, Big O Tires also encourages service advisors to become ASE certified. This additional certification equips front-counter staff to better understand and communicate vehicle issues, bridging the gap between mechanics and customers. This improved communication leads to more efficient service scheduling and ensures customers receive clear explanations about necessary repairs and preventative maintenance recommendations.
Meet Big O Tires’ Master Technicians
Big O Tires’ commitment to excellence is exemplified by their employees who have achieved the prestigious ASE Master Technician status. Two notable examples are Sam Campbell, based at the Big O Tires in Springfield, Missouri, and Brandon Stoutmeyer, working at the Lebanon, Missouri, location. Becoming a Master Technician requires passing all nine ASE certification tests, a testament to their comprehensive expertise across all areas of vehicle repair. Sam Campbell, recognized as the 2021 Big O Tires ASE Technician of the Year, highlights the personal drive and customer focus behind pursuing ASE certification: “I grew up in the automotive business and believe it’s important to continue to challenge yourself. These certifications have helped me prove my work reaches the caliber I expect of myself and ensures my customers are receiving high-quality work on their vehicles.” This dedication to continuous improvement and customer satisfaction reinforces why Big O Tires is a reliable choice for car repairs.
Conclusion
When you’re searching for a dependable place to repair your car, considering ASE certification is a smart move. Big O Tires’ proactive approach to employing and supporting ASE-certified mechanics demonstrates their commitment to providing high-quality auto repair services. From routine maintenance to complex repairs, choosing Big O Tires means entrusting your vehicle to trained, tested, and proven professionals. The emphasis on expertise, combined with a focus on customer communication and safety, positions Big O Tires as a strong contender when you’re asking, “is Big O Tires a good place to repair my car?”. The answer, grounded in ASE certification and a dedication to customer satisfaction, is a confident yes.
