Dealing with car repairs after an accident can be stressful. GEICO understands this, which is why they’ve developed the Auto Repair Xpress® program to make the process as smooth and efficient as possible. From claim reporting to picking up your fully repaired vehicle, GEICO Auto Repair Xpress prioritizes your convenience and peace of mind.
Understanding the GEICO Auto Repair Xpress® Process
The GEICO Auto Repair Xpress® program is designed around a simple, three-step process, ensuring a fast and fair repair experience. Let’s break down each step:
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| ### Step 1: Vehicle Drop-off | |
| When you arrive at the designated Auto Repair Xpress facility, a dedicated Shop Representative will be ready to assist you. Damage Assessment: They will thoroughly evaluate the damage to your vehicle. Process Explanation: The representative will clearly explain the entire repair process, answering any questions you may have to ensure you are fully informed and comfortable. Rental Car Arrangement: If you require a rental vehicle and have the appropriate coverage, arrangements will be made for you to conveniently leave your car and proceed with a rental vehicle.* | |
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| ### Step 2: Efficient Repair Process | |
| Throughout the repair phase, your Shop Representative acts as your personal liaison, ensuring a streamlined and high-quality repair experience. Direct Facilitation: The representative will work directly with the repair shop, overseeing the repair process to maintain both speed and quality standards. Status Updates: You will receive regular updates on the progress of your vehicle’s repair, keeping you informed every step of the way. Pre-Delivery Inspection: Before you are notified that your car is ready, the Shop Representative conducts a comprehensive pre-delivery review to ensure all repairs meet GEICO’s stringent standards and your expectations. | |
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| ### Step 3: Vehicle Pick-up and Guarantee | |
| Once your vehicle is fully repaired and has passed the pre-delivery inspection, it’s time for pick-up. Rental Car Return: Return to the repair facility in your rental vehicle. Document Review: You will receive complete copies of all repair documents, including a detailed damage estimate for your records. Lifetime Guarantee: Drive away with confidence, knowing that GEICO and the Auto Repair Xpress facility stand behind their work, guaranteeing the repairs for as long as you own your vehicle.* | |
Discover the Benefits of GEICO Auto Repair Xpress®
Choosing GEICO Auto Repair Xpress means opting for a repair experience that prioritizes speed, quality, and customer satisfaction. This program is designed to remove the typical hassles associated with auto repairs, offering numerous advantages:
- Priority Service: As a GEICO Auto Repair Xpress customer, you receive priority treatment, ensuring quicker turnaround times and minimized disruption to your daily life.
- Dedicated Support: Your Shop Representative provides personalized support throughout the entire process, acting as your single point of contact and advocate.
- Quality Assurance: GEICO’s rigorous standards and pre-delivery inspections ensure high-quality repairs you can trust.
- Lifetime Guarantee: The written lifetime guarantee provides long-term peace of mind, protecting your investment and ensuring lasting satisfaction.
- Convenient Rental Car Service: Enjoy the convenience of one-stop rental car pick-up and return directly at the Auto Repair Xpress location (with appropriate coverage), simplifying logistics.
Finding a GEICO Auto Repair Xpress® Shop
Locating a GEICO Auto Repair Xpress® facility is straightforward. The easiest way to find a shop near you is to begin by reporting your claim online. The claim reporting process will guide you to identify and select the most convenient Auto Repair Xpress location for your vehicle repairs.
The GEICO Auto Repair Xpress® Commitment to You
GEICO Auto Repair Xpress® is built on a promise to deliver an exceptional customer service experience, making a potentially stressful situation as worry-free as possible.
Our Promise Includes:
- Warm and Welcoming Service: Expect a friendly greeting and professional assistance from your local Shop Representative.
- Clear Process Explanation: Receive a thorough explanation of the simple Auto Repair Xpress process, designed to provide you with complete peace of mind.
- Transparent Repair Information: Benefit from a complete explanation of your repair estimate and a clear understanding of the expected repair timeline.
- Hassle-Free Rental Car: Enjoy the convenience of integrated rental car services at the ARX location (with appropriate coverage).
- Consistent Communication: Stay informed with regular updates on the status of your vehicle’s repair.
- Pre-Delivery Quality Check: Have confidence knowing your Shop Representative will meticulously review your vehicle before you are notified it’s ready.
- Guaranteed Satisfaction: Experience satisfaction with timely, high-quality repairs backed by a written lifetime guarantee, provided when you pick up your repaired vehicle.
GEICO values your business and is committed to making your claim experience as smooth and positive as possible. We appreciate you choosing GEICO and allowing us to handle your auto repair needs.
*Rental vehicle availability through Enterprise Rent-A-Car at the shop, subject to appropriate coverage under your GEICO policy for rental charges.
