Whether you’re purchasing a new or used car, protecting your investment from unexpected repair costs and damages is a smart move. Hendrick Autoguard offers a range of vehicle protection plans designed to provide peace of mind on the road. This comprehensive guide answers frequently asked questions about Hendrick Autoguard’s Mechanical Repair Service Contracts, Maintenance Programs, Guaranteed Asset Protection (GAP), Tire & Wheel Protection, and Car Care System, helping you understand how these plans can benefit you and your vehicle, and how they relate to concerns like how do i repair a curbed wheel news cars.com.
Mechanical Repair Service Contract FAQs
1. Why should I consider a Hendrick Autoguard Mechanical Repair Service Contract even if my car has a factory warranty?
Most manufacturer warranties are limited, typically lasting 3 years or 36,000 miles, whichever comes first. For drivers who clock more than 1,000 miles a month or plan to keep their vehicle longer than the warranty period, a Hendrick Autoguard Mechanical Repair Service Contract extends protection beyond the factory warranty. It minimizes your financial risk from potential mechanical breakdowns, offering coverage when the original warranty expires.
2. I never used my previous service contract. Is it still worth getting another one?
Consider your previous contract a success! Just like car insurance, you hope not to use it, but it’s there for financial security. A Mechanical Repair Service Contract transfers the risk of unexpected, costly repairs to Hendrick Autoguard, protecting you from significant financial burdens if a covered component fails.
3. Which vehicles are eligible for a Hendrick Autoguard Mechanical Repair Service Contract?
Most vehicle makes and models qualify. Contact your local Hendrick Automotive Group dealer to confirm your vehicle’s eligibility and explore available options.
4. What are the terms and coverage lengths for Hendrick Autoguard Mechanical Repair Service Contracts?
Hendrick Autoguard offers flexible terms, extending up to 10 years or 120,000 miles, depending on your needs and vehicle.
- New and Used Vehicles: Coverage starts from the contract purchase date and mileage.
- Manufacturer Certified Vehicles: Coverage begins from the original vehicle in-service date and zero miles.
- Hendrick Certified Vehicles: Coverage starts from January 1st of the vehicle’s model year and zero miles.
5. How much does a Hendrick Autoguard Mechanical Repair Service Contract cost?
The price varies based on factors like your vehicle’s existing warranty, coverage type, contract length, deductible, and vehicle model. Get a personalized quote from a Hendrick Automotive Group dealer for accurate pricing.
6. When is the best time to purchase a Hendrick Autoguard Mechanical Repair Service Contract?
You can purchase a contract when buying your vehicle or anytime while your car is less than 12 model years old and has under 150,000 miles. Vehicles with over 12,000 miles require a vehicle inspection at a Hendrick Automotive Group dealer to ensure eligibility.
7. What documents will I receive after purchasing a contract?
You’ll receive a detailed contract outlining benefits, coverage, terms, and conditions, along with a Hendrick Autoguard Identification Card. If you lose your card or contract, contact your selling Hendrick Automotive Group dealer for a replacement.
8. Does Hendrick Autoguard use telemarketing to sell service contracts?
No. Hendrick Autoguard does not use unsolicited telemarketing. Purchase contracts only through authorized Hendrick Automotive Group dealers. Be cautious of unsolicited calls offering “Hendrick Autoguard” contracts as they are not legitimate.
9. Can I renew or extend my Hendrick Autoguard Mechanical Repair Service Contract?
Currently, renewals or extensions are not offered. However, you may be eligible for a new contract when your current one expires. Contact your selling Hendrick Automotive Group dealer for options.
10. What is covered and not covered under a Hendrick Autoguard Mechanical Repair Service Contract?
Coverage varies by contract type:
- New Vehicle Contracts: Cover virtually all mechanical components.
- Certified Pre-Owned & High-Tech Pre-Owned Contracts: Cover nine major components (engine, transmission, drive axles, AC, electrical, brakes, front suspension, and steering).
- Powertrain Pre-Owned Contracts: Cover essential powertrain components (engine, transmission, drive axles).
All contracts include benefits like alternate transportation and roadside assistance for covered repairs. Refer to your specific contract’s “What Is Covered” and “What Is Not Covered” sections for complete details.
11. Does a Hendrick Autoguard Mechanical Repair Service Contract overlap with the factory warranty?
No, it complements it. A service contract starts providing coverage after your factory warranty expires, extending your protection period.
12. How much rental car coverage is provided?
All Mechanical Repair Service Contracts include a car rental allowance of up to $35 per day for a maximum of 5 days, not exceeding $150 per repair occurrence, for covered component breakdowns.
13. What does Roadside Service include?
24/7 Roadside Service covers: fuel delivery (up to 2 gallons), tire changes (with your spare), jump starts, lockout assistance, and towing. Contact the Roadside Service hotline at 1-800-540-5404 for assistance, provided by Road America.
14. What does Travel Breakdown coverage offer?
If a breakdown occurs over 100 miles from home, you may be reimbursed up to $75 per day (max $375 per occurrence) for motel/hotel and restaurant expenses, starting the day after the claim is reported, limited to downtime repairs until completion.
15. What are my responsibilities as a contract holder?
Maintain your vehicle properly, as outlined in your owner’s manual, and keep maintenance records. This ensures smooth claim processing and validates adherence to recommended schedules.
16. Is an interest-free payment plan available?
Yes, most Hendrick Automotive Group dealers offer interest-free monthly payment plans administered by Service Payment Plan, Inc., with a down payment required at purchase.
17. Can the contract cost be added to my car loan or lease?
Yes, you can usually include the cost when you initially finance or lease your vehicle, subject to lender approval. If purchased later, consider the interest-free payment plan.
18. How do I pay off my Hendrick Autoguard Mechanical Repair Service Contract?
For interest-free payment plans, mail your invoice and full payment to Service Payment Plan, Inc., 303 E Wacker Dr., Ste. 230, Chicago, IL 60601.
19. What if I haven’t received my invoice?
For payment plan invoice issues, call the payment processing center at 1-800-346-5990.
20. How do I get repairs covered under my contract?
Return to the Hendrick Automotive Group dealer where you purchased your contract. If that’s not possible or you’re over 40 miles away, call 1-800-540-5404 for instructions before taking your car to a repair shop. Pre-authorization is essential for coverage.
21. Do I have to pay a deductible for covered repairs?
Deductibles depend on the level you chose when purchasing your contract. Check your contract and ID card for your specific deductible amount.
22. Do I pay the deductible for each repair if my car needs multiple repairs?
No, you only pay your deductible once per service visit, regardless of the number of repairs needed in that visit.
23. How do I determine if a repair is covered?
Take your vehicle to a Hendrick Automotive Group dealer. They will diagnose the issue and confirm coverage. If using another repair facility, they must call 1-800-540-5404 for pre-authorization to determine coverage.
24. Does my contract cover routine maintenance like oil changes?
No, Mechanical Repair Service Contracts do not cover routine maintenance. However, Hendrick Autoguard offers pre-paid Maintenance programs separately.
25. Is battery replacement covered?
Batteries are not covered, but Roadside Assistance (1-800-540-5404) is available for jump starts or towing if needed.
26. Where can I get my Hendrick Autoguard covered vehicle repaired?
Preferably at the selling Hendrick Automotive Group dealer, or any Hendrick dealer. You can also use a dealer specializing in your vehicle’s make or any licensed repair facility nationwide. Outside facilities must obtain pre-authorization by calling 1-800-540-5404.
27. Can I get reimbursed for repairs if I couldn’t get pre-authorization over the weekend?
Submit invoices to Hendrick Autoguard, P.O. Box 18707, Charlotte, NC 28218-0707. Reimbursement will be reviewed case-by-case.
28. How are claims processed at Hendrick Automotive Group dealers?
The Hendrick dealer handles claim submission directly to Hendrick Autoguard. You typically only pay your deductible, if applicable.
29. Will you cover repairs at non-Hendrick dealers?
Yes, but the repair facility must get pre-authorization from 1-800-540-5404 before starting any work.
30. How do I get a rental car?
Obtain rentals from the repairing dealer or a licensed rental facility, subject to availability and agency policies. Hendrick Autoguard is not responsible for rental agency refusals.
31. How do I request rental car reimbursement?
For eligible rental coverage, which is up to $35/day for 5 days, contact Hendrick Autoguard at 1-800-540-5404 for assistance if the dealer doesn’t handle the reimbursement for you.
32. How do I request Roadside Service reimbursement?
Call Roadside Service at 1-800-540-5404 first. If “Sign-and-Go” isn’t possible and you pay out-of-pocket, get an authorization number from Hendrick Autoguard (1-800-540-5404), then mail a reimbursement request with the original paid bill, authorization number, and your contract number to: Hendrick Autoguard, Inc., P.O. Box 18707, Charlotte, NC 28218-0707.
33. How do I check the status of a reimbursement request?
Allow up to 60 days for processing. If you haven’t received reimbursement after 60 days, call 1-800-540-5404.
34. How do I change my address?
Contact your selling Hendrick Automotive Group dealer or call Hendrick Autoguard directly at 1-800-540-5404.
35. How do I transfer my Mechanical Repair Service Contract if I sell my car?
In most cases, contracts are transferable to a new owner for a $50 fee (varies by state), provided the contract is paid in full. Contact your selling Hendrick Automotive Group dealer to complete a Transfer Request form. Allow 4-6 weeks for the new owner’s ID card.
36. How do I cancel my Mechanical Repair Service Contract?
Contact your selling Hendrick Automotive Group dealer to cancel. Refunds are pro-rated based on time or mileage used (whichever is greater), and may include a cancellation fee. Full refunds are available within 60 days of purchase if no claims have been filed. Refunds on financed contracts go to the finance company unless the loan is paid off.
37. Who can I contact if my question isn’t listed here?
Call Hendrick Autoguard at 1-800-540-5404 for further assistance.
Flexible Maintenance Program FAQs
1. What preventative maintenance programs does Hendrick Autoguard offer?
Hendrick Autoguard offers Flexible Maintenance and Oil Change Programs. Flexible Maintenance, available for most new and pre-owned vehicles from Hendrick Automotive Group dealers, is customized to meet or exceed manufacturer recommendations. The Oil Change Program covers oil changes, tire rotations, and safety inspections.
2. What is the Hendrick Autoguard Flexible Maintenance program?
It’s a program designed to keep your vehicle in top condition by following or exceeding the manufacturer’s recommended maintenance schedule. Services are tailored to your vehicle’s year, make, and model.
3. What does the Hendrick Autoguard Oil Change Program include?
It covers oil changes, tire rotations, and safety inspections at each service interval.
4. Why should I purchase a Hendrick Autoguard Maintenance Program?
Maintenance programs lock in service costs at a discount, protect against rising prices, ensure expert service, and enhance your vehicle’s resale value. Regular maintenance is crucial for optimal vehicle performance and longevity.
5. How much does a Hendrick Autoguard maintenance program cost?
Costs depend on your vehicle’s maintenance needs, program type, contract length, and vehicle specifics. Contact a Hendrick Automotive Group dealer for a quote.
6. When can I buy a Hendrick Autoguard maintenance program?
You can purchase a program at any time.
7. Where can I purchase a Hendrick Autoguard maintenance program?
Oil Change Programs are available at any Hendrick Automotive Group dealer. Flexible Maintenance programs are available at Hendrick dealers representing your vehicle’s manufacturer. Contact a Financial Services Manager or Service Advisor.
8. What added value do Hendrick Autoguard maintenance programs offer?
Both programs include 24/7 Roadside Service, adding extra security and convenience.
9. What does Roadside Service cover with maintenance programs?
Roadside Assistance includes fuel delivery, flat tire service, jump starts, lock-out assistance, and towing, through Road America (1-800-540-5404).
10. Where can I get maintenance services performed?
It’s recommended to use the Hendrick Automotive Group dealer where you bought the program, but you can use any Hendrick dealer nationwide.
11. Can I use a non-Hendrick Automotive Group dealer for maintenance?
No, Hendrick Autoguard maintenance programs are exclusively for Hendrick Automotive Group dealerships.
12. Can I transfer my Maintenance contract?
In most cases, yes, for a $50 fee (varies by state). Contact your selling Hendrick Automotive Group dealer to process a Transfer Request form.
13. How do I cancel my Hendrick Autoguard Maintenance contract?
Contact your selling Hendrick Automotive Group dealer for cancellation assistance. Full refunds within 60 days of purchase if no services are used. After 60 days or service redemption, refunds are pro-rata, less an administration fee.
14. When does my Maintenance Program contract expire?
Expiration depends on the term selected at purchase.
15. Who can I contact for unanswered maintenance program questions?
Call Hendrick Autoguard at 1-800-540-5404.
Guaranteed Asset Protection (GAP) FAQs
1. What is Guaranteed Asset Protection (GAP) and why is it important?
GAP protects you financially if your vehicle is totaled (stolen or damaged beyond repair). It covers the difference between your loan/lease balance and what your insurance pays out (vehicle’s market value minus deductible), which can be significant, especially early in your loan term.
2. What are the benefits of GAP?
If your car is totaled, GAP can waive the potentially large difference between your loan balance and the insurance payout, preventing you from owing money on a car you no longer have. Note: GAP does not cover late fees or extra interest from late payments.
3. Isn’t my insurance payout enough to cover my loan if my car is totaled?
Often, no. Vehicle market value depreciates faster than your loan balance decreases, especially early on. GAP is designed to bridge this potential financial gap. The provided example in the original text clearly illustrates this point.
4. When can I purchase Hendrick Autoguard GAP?
GAP is only available at the time you sign your Retail Finance or Lease Contract at a Hendrick Automotive Group dealership.
5. How do I cancel my GAP addendum?
Contact the finance department at your selling Hendrick Automotive Group dealer. If you can’t reach them, send a written cancellation request with your contract copy and odometer reading. Refunds on financed GAP go to the lienholder unless the loan is paid off. No refunds are available after a total loss claim.
6. Is GAP coverage transferable if I sell my vehicle?
No, GAP is not transferable.
7. What should I do if my vehicle is declared a total loss?
Contact your selling dealership immediately.
Tire & Wheel Protection FAQs
1. Does Hendrick Autoguard offer tire and wheel protection against road hazards?
Yes, Hendrick Autoguard’s Tire & Wheel Protection is designed to cover damage from road hazards like potholes, glass, nails, and debris. This is particularly relevant to concerns like how do i repair a curbed wheel news cars.com, as this protection can assist with wheel damage, although curb damage itself may have specific coverage conditions.
2. What is considered a road hazard?
Road hazards include objects and road conditions causing tire and/or wheel damage on public roads, such as potholes, rocks, debris, nails, glass, etc. It excludes curb damage (unless you opt for Plus Coverage) and damage in parking lots or driveways.
3. What tire damage coverage options are available?
Hendrick Autoguard’s program covers repair costs up to $50, or replacement if the tire is irreparable due to road hazards on public roads.
- Standard Coverage: Up to $250 per tire replacement (max $1,000 per contract period), including mounting, balancing, valve stem, taxes, and fees.
- Premium Coverage: Increases tire replacement coverage to $500 per tire (max $2,000 per period).
4. What wheel damage coverage options are offered?
Covers wheel repair up to $150, or replacement if irreparable due to road hazard damage on public roads.
- Standard Coverage: Up to $500 per wheel replacement (max $2,000 per period), including mounting, balancing, valve stem, taxes, and fees.
- Premium Coverage: Increases wheel replacement coverage to $1,000 per wheel (max $4,000 per period).
5. Does Tire & Wheel Protection cover cosmetic wheel damage?
Basic coverage does not. However, Plus Coverage, available with both Standard and Premium options, includes cosmetic wheel repair for scratches and gouges, up to $150 per wheel. This can be beneficial if you’re concerned about issues like how do i repair a curbed wheel news cars.com from a cosmetic perspective.
6. What additional benefits come with Tire & Wheel Protection?
The program includes 24/7 Emergency Roadside Assistance, covering towing, battery service, flat tire assistance, fuel/fluid delivery, and lockout service (up to $100 per incident). It also includes rental car reimbursement up to $35/day for 2 days if your car needs overnight repairs, and Emergency Travel Expense Reimbursement (lodging/meals up to $200/day, max 5 days, $1000 total) if you’re over 100 miles from home and need emergency repairs.
7. How do I get road hazard damage repaired under this program?
Return to your selling Hendrick Automotive Group dealer. If not possible, use any licensed repair facility. Present your contract and ensure they contact Hendrick Autoguard at 1-800-540-5404 for authorization before repairs.
8. Do I pay a deductible for tire or wheel repairs/replacements?
No, there is no deductible for covered tire and wheel repairs or replacements.
9. How are claims handled for Tire & Wheel Protection?
Hendrick Automotive Group dealers submit claims directly to Hendrick Autoguard. You generally won’t pay out-of-pocket for approved claims at Hendrick dealers.
10. Will you cover repairs at non-Hendrick dealers for Tire & Wheel damage?
Yes, but the repair facility must call 1-800-540-5404 for pre-authorization.
11. How do I get a rental car under Tire & Wheel Protection?
Obtain rentals from the repairing dealer or a licensed rental agency. Rental coverage is subject to availability and agency policies.
12. How do I request rental car reimbursement for Tire & Wheel claims?
If applicable, rental allowance is up to $35/day for 2 days. Contact Hendrick Autoguard at 1-800-540-5404 for assistance if your dealer doesn’t handle reimbursement.
13. How do I request Emergency Roadside Assistance for Tire & Wheel issues?
Call 1-866-603-5420 for Roadside Assistance.
14. When can I purchase Hendrick Autoguard’s Tire & Wheel Protection Program?
Only at the time of vehicle purchase.
15. How do I cancel my Tire & Wheel Protection contract?
Notify your selling Hendrick Automotive Group dealer or Hendrick Autoguard in writing. Full refunds within 30 days if no claims filed. After 30 days or a claim, refunds are pro-rata, less claims paid and a $25 fee.
16. Can I transfer Tire & Wheel Protection if I sell my vehicle?
Yes, within 30 days of vehicle sale to a new owner, for a $50 transfer fee. Contact your selling Hendrick Automotive Group dealer.
Car Care System FAQs
1. What is the Hendrick Autoguard Car Care System?
It’s a three-part system designed to protect your vehicle’s interior and exterior from stains, grime, and wear, helping maintain its value and appearance. It includes exterior and interior protection applications and a Car Care Kit with maintenance products.
2. How is Hendrick Autoguard Exterior Protection different from wax?
Hendrick Autoguard Exterior Protection is a durable chemical bond that creates a long-lasting protective barrier against environmental damage. Unlike wax, it’s heat-resistant and low-maintenance.
3. How often should I reapply Exterior Protection?
Reapply the Autoguard Exterior Renewer (from your Car Care Kit) twice a year.
4. Do I still need to wax my vehicle with Exterior Protection?
No, waxing is unnecessary. Just use the Exterior Renewer.
5. How is Autoguard Interior Protection different from Scotch-Guard?
Autoguard Interior Protection encapsulates each fiber for superior stain protection against both oil and water-based stains, backed by a 3- or 5-year warranty. Scotch-Guard is a surface protectant mainly for water-based stains and needs frequent reapplication.
6. Does Interior Protection need to be reapplied?
No, it’s a one-time application.
7. What should I do if I spill something inside my car?
Use the Sudsless Fabric Cleaner (from your Car Care Kit) diluted with warm water to blot the spill. For persistent stains, contact your Hendrick Automotive Group dealer’s Service Department.
8. Where can I buy more Hendrick Autoguard Car Care products?
Call 1-800-854-0388 for product replenishment information.
9. What should I do if I notice paint damage?
Contact your Hendrick Automotive Group dealer’s Service Department for assistance.
10. Is Car Care System coverage transferable if I sell my vehicle?
Yes, Car Care System coverage is fully transferable. See your contract for details.
11. How do I cancel my Car Care contract?
Contact the finance department at your selling Hendrick Automotive Group dealer for cancellation assistance. See your contract for specific details.
12. Who can I contact for more information about the Car Care System?
Call 1-800-854-0388 for further information.
Hendrick Autoguard provides a comprehensive suite of vehicle protection products to safeguard your vehicle and your finances. From mechanical breakdowns to tire and wheel damage, and maintaining your car’s appearance, their programs offer valuable peace of mind for car owners. If you have further questions or need to purchase a plan, contact your local Hendrick Automotive Group dealer or call Hendrick Autoguard directly at 1-800-540-5404.
