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(Text on screen) State Farm logo State Farm® Select Service® Vehicle Repair Program
Is a cracked windshield or chipped car window causing you stress? If you’re a State Farm auto insurance policyholder, one of your first questions might be, “Does State Farm auto offer free glass repair?” Understanding your coverage and the available services can help simplify the repair process. Let’s explore what State Farm provides for auto glass repair and how you can navigate your options.
(IMAGE) An icon of a clipboard is seen.
(Text on screen) Select Service Vehicle Program
(Announcer: Female Voice) We want your State Farm claims process to be as easy as possible.
State Farm is committed to making the claims process as straightforward as possible. For vehicle repairs, they offer the Select Service program, a network of auto body shops designed to provide quality and efficient service. While “free” glass repair isn’t always guaranteed, State Farm provides resources and a system to handle auto glass repairs effectively, depending on your specific policy and the damage.
(IMAGE) Icons representing auto body shops surrounding one larger icon are seen. Next, we see an icon representing a hammer and screwdriver.
(Announcer: Female Voice) That’s why we offer Select Service, a network of auto body shops that have agreements with State Farm committed to providing quality repairs in a timely manner.
The Select Service network is a key benefit for State Farm customers. These partnered auto body shops are vetted by State Farm and committed to upholding specific standards for repair quality and speed. This network aims to simplify the repair process after an accident or when you experience damage like a cracked windshield.
(Text on screen) Why should I use Select Service?
(Announcer: Female Voice) With Select Service, you can get your estimate written and repairs completed all in one place.
One of the main advantages of using Select Service is convenience. You can often get your repair estimate and the actual repairs done at the same location. This streamlines the process, saving you time and effort compared to managing these steps separately. This integrated approach is particularly helpful when dealing with auto glass damage.
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(Announcer: Female Voice) You’ll get quality work with a guaranteed completion date.
When you choose a Select Service shop for your auto glass repair, you can expect quality workmanship and, importantly, a guaranteed completion date. Knowing when your car will be ready can significantly reduce the disruption caused by vehicle damage and the need for repairs.
(Image) Icon representing a warranty document.
(Image) Repairs come with a lifetime limited warranty.
Repairs performed through State Farm Select Service often come with a lifetime limited warranty. While warranty specifics should be confirmed with the shop, this provides added peace of mind regarding the quality and durability of the glass repair or replacement. This warranty can be a significant advantage when considering where to get your windshield or car window fixed.
(Image) Icon of a car.
(Announcer: Female Voice) Your repair shop will pick up and deliver your car to you upon request. They’ll even wash and vacuum your vehicle after repairs are complete.
For added convenience, many Select Service shops offer vehicle pick-up and delivery services. Imagine getting your windshield repaired without even having to leave your home or office! Furthermore, many shops will wash and vacuum your vehicle after completing the repairs, providing an extra touch of service.
(Image) Icon of a phone followed by an icon of a laptop.
(Text on screen) How do I use Select Service?
(Announcer: Female Voice) Using Select Service is easy. If you decide to use a repair shop in the program, a State Farm representative can help you by phone, or you can use an even quicker option, go online to explore shops in your area at your convenience.
Accessing the Select Service program is designed to be user-friendly. You can contact a State Farm representative by phone for assistance, or you can utilize the online tool to find shops in your area. The online option allows you to explore available shops at your own pace and convenience.
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(Text on screen) We’ll show you shops near your home or work and help you choose one with confidence. Once selected, you can either contact the shop to schedule repairs, or drive right in.
(Announcer: Female Voice) Use the new claim email you received or log in to your State Farm account to select your repair shop.
State Farm’s online tool helps you locate Select Service shops near your home or workplace. This tool aims to provide you with the information needed to choose a shop with confidence. Once you’ve selected a shop, you can contact them directly to schedule your glass repair or, in some cases, drive in for immediate service.
(Announcer: Female Voice) Use the new claim email you received or log in to your State Farm account to select your repair shop.
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(Announcer: Female Voice) When the repair is complete, you’ll pay your deductible to the shop and State Farm will handle the rest.
Regarding costs, it’s important to understand your auto insurance deductible. Typically, for glass repair or replacement covered under your comprehensive coverage, you will pay your deductible to the repair shop. State Farm will then handle the remaining costs with the Select Service shop, simplifying the financial transaction for you.
(Text on screen) What if I want to use an out-of-network shop?
(IMAGE) An icon of a car with a clipboard in front of it is shown.
(Announcer: Female Voice) If you’d prefer to use a repair shop that is not part of the Select Service program, no worries. You’ll just need an estimate from State Farm before scheduling repairs with your shop of choice.
If you prefer to use a repair shop outside of the Select Service network, State Farm still provides options. You have the flexibility to choose your preferred repair shop. In this case, State Farm typically requires an estimate before you proceed with repairs to ensure coverage alignment with your policy.
(Image) Icons of a location pin, a car with a clipboard, a hammer and screw driver, and a hand with cash are shown in a timeline.
(Image) Icons of a location pin, a car with a clipboard, a hammer and screw driver, and a hand with cash are shown in a timeline.
(Text on Screen) -Choose Shop -Get Estimate -Authorize Repairs -Pay Deductible
(Announcer: Female Voice) We know how stressful a claim can feel, so we encourage you to take advantage of this quick, convenient service from State Farm.
Dealing with auto damage and insurance claims can be stressful. State Farm’s Select Service program is designed to alleviate this stress by offering a streamlined, convenient, and quality-focused approach to vehicle repairs, including auto glass services.
(Text on screen) Here to help life go right.® State Farm logo
(Announcer: Female Voice) It’s just another way we’re here to help life go right.
Does State Farm Offer “Free” Glass Repair?
To directly answer the question, “Does State Farm auto offer free glass repair?”, it’s usually not entirely “free,” but heavily depends on your specific State Farm auto insurance policy, your coverage details, and state laws.
- Comprehensive Coverage: If you have comprehensive coverage as part of your State Farm policy, damage to your auto glass, including windshields, from events like hail, vandalism, or debris, is typically covered.
- Deductible: In most cases, even with comprehensive coverage, you will likely have to pay a deductible for glass replacement. However, the cost of repairing a small chip or crack might be less than your deductible. In some instances and states, State Farm may waive the deductible for windshield repairs (not replacements) to encourage repair over replacement.
- State Laws: Certain states have laws that mandate insurance companies to provide windshield repair or replacement without a deductible under comprehensive coverage. You should check your state’s specific regulations.
Key Takeaway: State Farm provides excellent services and a network to handle auto glass repair efficiently. While “free” repair isn’t guaranteed, especially for full replacements, your comprehensive coverage will likely cover glass damage. The best step is to review your State Farm policy documents or contact a State Farm agent to understand your specific glass coverage and deductible. Using the Select Service program can further simplify the process and ensure quality repairs for your vehicle’s glass.
(Text on screen) Here to help life go right.® State Farm logo
