AppleCare+ is Apple’s extended warranty and accidental damage protection plan for MacBooks, offering peace of mind when unexpected mishaps occur. If you’ve experienced a sticky keyboard due to an accident, like a liquid spill, you’re likely wondering if AppleCare+ covers the repair and what kind of deductible to expect. Understanding the nuances of AppleCare+ coverage, particularly concerning accidental damage to internal components like the keyboard, is essential for Mac users.
Accidental damage is indeed covered under AppleCare+, offering repair or replacement services subject to deductibles. However, AppleCare+ categorizes accidental damage to determine the service fee. They typically differentiate between “external enclosure damage,” which generally refers to damage to the screen or the external casing, and “other damage,” encompassing internal component damage. Keyboards and trackpads, being integral parts of the MacBook’s internal structure, are not considered external enclosure components.
When liquid spills onto your MacBook keyboard, causing stickiness or malfunction, it’s classified as accidental damage. More specifically, it falls under the category of “other damage” within AppleCare+’s terms. This is because liquid intrusion can affect internal components beyond just the surface. According to AppleCare+ terms and conditions, each incident of “other damage,” which includes liquid damage, carries a higher deductible compared to external enclosure damage. As of the latest information, “other damage,” including water damage, typically incurs a $299 deductible per incident under AppleCare+ for Macs in the US. This means while AppleCare+ will cover the cost of the keyboard repair, you would be responsible for paying the $299 deductible.
It’s important to address keyboard issues resulting from liquid spills promptly. Even if your MacBook seems to be functioning after cleaning up a spill, residual liquid or corrosion can cause long-term internal damage that may not be immediately apparent. Addressing the sticky keyboard isn’t just about improving typing comfort; it’s also about preventing potential future problems stemming from the liquid intrusion.
In conclusion, keyboard repair due to accidental liquid damage, such as spilling milk, is generally considered accidental damage covered by AppleCare+. However, it typically falls under the “other damage” category, which has a $299 deductible. For the most accurate and personalized information regarding your specific situation and AppleCare+ coverage, it’s always recommended to directly consult AppleCare Support or visit the official Apple Support website. They can provide clarity based on your specific AppleCare+ plan and the nature of the damage. You can reach AppleCare Support at 1-800-APLCARE (800-275-2273) or explore support options online.
