For over two decades, Valdosta residents entrusted their vehicle repairs to Ben Neal at his modest auto shop located at the corner of Ashley Street and University Drive. Operating out of a former gas station, Ben’s Auto Repair, as it was known then, became a familiar fixture in the community, even retaining the old Citgo Quik Lube sign as a nod to its history. While Ben appreciated the steady business and the vision he had for his established shop, his wife Wendy Neal envisioned something bigger and better.
Wendy recognized the potential for expansion and modernization. It took considerable persuasion, but Ben eventually agreed to explore a new location. Wendy’s vision focused on the old Register Tire store, a site down the street from Ben’s existing shop that held significant promise for growth. After acquiring the building, months of renovations transformed the space, resulting in the grand opening of Ben’s Tire and Auto Repair in September.
The new facility at 2183 N. Ashley St. is a significant upgrade, boasting a modern and welcoming environment. Stepping inside, customers are greeted by tile flooring, wood-paneled walls, a dedicated office space, and a customer bathroom – amenities a far cry from the old gas station. Wendy’s design incorporated restored vintage 1920s decorations, adding a unique touch to the contemporary space while respecting the building’s history. The original structure with its classic columns and glass storefront was preserved, but Wendy redesigned nearly every other aspect to create a truly enhanced customer and service experience.
The expansion wasn’t just cosmetic. Ben’s Tire and Auto Repair doubled its service capacity, growing from four to eight car repair bays. This increase in space allowed Ben to expand his team as well, more than doubling his staff from four to nine full-time employees. The impact on business has been substantial, with Ben reporting that business has nearly tripled compared to the original location.
Wendy’s professional background as a designer since 2001, primarily focused on residential and professional offices, proved invaluable in this business venture. Her father and brothers also contributed significantly to the physical renovations, making it a true family endeavor.
Ben’s expertise in auto repair is deeply rooted in his upbringing. Growing up on a farm in Brooks County, he developed a love for vehicles and learned the trade hands-on from his father and grandfather. While farm vehicles presented different challenges, the fundamental skills were transferable. Ben started with basic services like oil changes, car washes, and brake repairs, gradually expanding his expertise to encompass engine and transmission work, air conditioning service, alignment, and comprehensive auto repairs. This extensive experience positions Ben’s Tire and Auto Repair as a go-to destination for a wide range of automotive needs in Valdosta, GA.
The quality of service at Ben’s Tire and Auto Repair has been recognized by the community. They were voted “Best Brake Shop” in The Valdosta Daily Times’ 2017 Best of South Georgia, a testament to their commitment to excellence and customer satisfaction. In addition to comprehensive auto repair services, Ben’s Tire and Auto Repair also offers a wide selection of tires, including trusted brands like BF Goodrich and Michelin, making it a convenient one-stop shop for vehicle maintenance and tire needs.
Ben’s Tire and Auto Repair is located at 2183 N. Ashley St., Valdosta, GA, and is open from 8 a.m. to 5:30 p.m., Monday through Friday. For reliable and expert auto service, contact them at (229) 242-8777. Experience the difference at Ben’s Tire and Auto Repair, where quality service and customer satisfaction drive everything they do in Valdosta, Georgia.
