At A 1 Auto Repair & Detailing, we understand that your vehicle is more than just a machine; it’s an integral part of your daily life. Just as we are committed to providing top-notch auto repair and detailing services, we are equally dedicated to protecting your privacy. This Privacy Policy outlines how A 1 Auto Repair & Detailing collects, uses, and safeguards your information when you interact with our services, whether online or in person at our facilities.
1. Scope of This Policy at A 1 Auto Repair & Detailing
1.1 Your trust is paramount to us at A 1 Auto Repair & Detailing. This Privacy Policy explains our practices regarding the information we collect when you use our website, mobile applications, engage with our email communications, participate in our loyalty programs, or register for events related to A 1 Auto Repair & Detailing. By using our services, you acknowledge and agree to the terms of this Privacy Policy and our Terms of Service, accessible on our website. If you have any concerns or questions about this policy, please reach out to us at [email protected].
1.3 This policy is specific to A 1 Auto Repair & Detailing and our direct interactions with you, including through social media platforms. It’s important to note that our policy does not extend to external websites or applications that may be linked to or from our services. We encourage you to review the privacy policies of those third-party services directly to understand their individual practices.
1.4 We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on our website, with the “Last Modified” date updated accordingly. We encourage you to review this policy regularly. Continuing to use A 1 Auto Repair & Detailing’s services after changes are posted signifies your acceptance of those changes.
2. Information Collection at A 1 Auto Repair & Detailing
2.1 Information You Provide Directly: When you utilize A 1 Auto Repair & Detailing services, you may provide us with information directly. This occurs when you create an account, schedule a service appointment, order parts, participate in promotions, complete surveys, provide feedback, or contact us directly. This information may include your name, email address, phone number, vehicle information, and demographic details. While providing this information is optional, it may be necessary for us to provide you with the services you request.
2.2 Automatic Information Collection: As you interact with A 1 Auto Repair & Detailing’s online services, certain information is automatically collected about your usage, regardless of account creation. This includes browser type, device type, operating system, referring website domain, internet service provider, pages visited on our site, IP address, and general location data. We also gather data about your interactions with our emails, such as whether emails are opened and links are clicked. This collection is facilitated through cookies, web beacons, and similar tracking technologies. While most browsers accept cookies by default, you can adjust your browser settings to disable or reject cookies. However, disabling cookies may affect the functionality of some aspects of our services.
2.3 Cookies and Tracking Technologies: A 1 Auto Repair & Detailing, like many online service providers, utilizes cookies and tracking technologies. These may be first-party cookies (set by us) or third-party cookies (set by partner services). These technologies help us analyze website traffic, understand user behavior, personalize content and advertisements, and measure the effectiveness of our marketing efforts.
2.4 Google Analytics: To enhance our services, A 1 Auto Repair & Detailing uses Google Analytics, a web analytics service provided by Google. Google Analytics employs cookies to help us understand how users engage with our website, compile reports on website activity, and provide related services. This may include collecting your IP address, time of visit, and referring website, but Google Analytics does not collect personally identifiable information through our services. The data generated by Google Analytics is transmitted to and stored by Google, subject to their privacy policies, which you can review here. You can learn more about Google’s services and opt out of Google Analytics tracking here.
2.5 Payment Processing: For transactions at A 1 Auto Repair & Detailing, we utilize third-party payment processors. We do not directly collect or store your credit card or bank account information. We recommend reviewing the privacy policies of our payment processors before submitting your financial details.
2.6 Social Media Interactions: When you interact with A 1 Auto Repair & Detailing on social media platforms (e.g., liking our page, posting comments), we may collect information you make publicly available on these platforms, including your profile information and posts. If you choose to log in to our services through a social media account, we and the social media service may share certain information about your profile and activities.
3. How A 1 Auto Repair & Detailing Uses Your Information
3.1 We use the collected information for various purposes, all aimed at improving your experience with A 1 Auto Repair & Detailing and providing excellent service:
- Communication: To respond to your inquiries, fulfill your requests, provide service updates, offer information about relevant products, services, and promotions from A 1 Auto Repair & Detailing, and send necessary administrative or transactional notices.
- Service Improvement: To personalize, maintain, optimize, and improve our services. This includes analyzing website usage to understand customer needs and preferences, remembering your preferences for future visits, and conducting research to enhance service delivery at A 1 Auto Repair & Detailing.
- Personalized Content & Advertising: To deliver relevant content, including targeted advertising related to auto repair and detailing services that may interest you.
- Interactive Features: To enable your participation in features like surveys, reviews, blogs, forums, contests, sweepstakes, and promotions, and to communicate with you about these opportunities.
- Email Bulletins: To provide you with more relevant content in email newsletters you’ve subscribed to, keeping you informed about A 1 Auto Repair & Detailing’s latest offerings and tips.
- Service Monitoring & Protection: To monitor, analyze, and protect the security and functionality of our services, including researching website performance and usage patterns, and preventing misuse.
- Fraud Prevention: To detect, investigate, and prevent activities that may violate our policies, be fraudulent, or illegal, ensuring a safe environment for all A 1 Auto Repair & Detailing customers.
3.2 Data Integration: We may combine information collected across our services, from our business records, and from third-party sources to gain a comprehensive understanding of our customers and improve our offerings at A 1 Auto Repair & Detailing. This may include combining demographic information, preferences, and organizational affiliations to better serve you.
4. Sharing Your Information with Third Parties
4.1 Service Providers: A 1 Auto Repair & Detailing may share your information with trusted third-party service providers who assist us in various operations, such as website hosting, data analysis, email delivery, marketing, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify, helping A 1 Auto Repair & Detailing serve you better.
4.2 Advertising Partners: We collaborate with third-party advertising partners to deliver advertisements about products and services that may be of interest to you, including those related to auto repair and detailing. These partners may help us determine which ads to show you and manage ad delivery. They may use persistent identifiers to track your online activity across different websites and services and may combine your information with data from other sources to provide targeted advertising both on and off our services. A 1 Auto Repair & Detailing adheres to industry standards for online behavioral advertising. For details on opting out of such advertising, please see the “Your Options” section below.
4.3 Aggregated, De-identified Information: A 1 Auto Repair & Detailing may aggregate and de-identify your information so that it no longer personally identifies you. We may use and disclose this aggregated information for any purpose, including sharing it with third parties for marketing, advertising, research, or business analytics.
4.4 Promotional Activities: If you participate in a sweepstakes, contest, or promotion offered by A 1 Auto Repair & Detailing, your information may be disclosed to third parties involved in the promotion’s administration, such as prize fulfillment and winner selection. Your information may also be disclosed as legally required, such as on a winners list.
4.5 Joint Offerings: A 1 Auto Repair & Detailing may partner with third-party businesses to jointly offer products or services. If you choose to participate in these offerings, we may share your information with the involved third parties, and their privacy policies will apply to their use of your information.
4.6 Public Forums: Our services may offer public forums like comment sections or blogs. Any information you disclose in these areas becomes public and accessible to other users. Please be mindful of the information you post publicly.
4.7 Email Lists: When using A 1 Auto Repair & Detailing’s services, you may have the option to join our email list. Subscribing or not subscribing will not affect other uses of your information as described in this Privacy Policy. You can unsubscribe from our email list at any time by following the instructions in our emails.
4.8 SMS/Text Messages: By providing your phone number to A 1 Auto Repair & Detailing, you authorize us to send you SMS text messages, push notifications, and voice messages, including promotional messages, using automated dialing systems. Message frequency will vary. Consent is not required for purchase. You can opt out of SMS messages by replying ‘STOP’. Standard message and data rates from your provider may apply.
4.9 Legal Compliance and Protection: A 1 Auto Repair & Detailing may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, protect the safety of our users or the public, or defend against legal claims.
4.10 Business Transfers: In the event of a business transition such as a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the assets. While we will attempt to ensure the acquiring party respects this Privacy Policy, we cannot guarantee their future privacy practices will be identical.
5. Security Measures at A 1 Auto Repair & Detailing
5.1 We take data security seriously at A 1 Auto Repair & Detailing. We implement commercially reasonable physical, electronic, and administrative security measures to protect the information we collect against unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security. Email communications with A 1 Auto Repair & Detailing are not encrypted, so please do not send sensitive information like credit card numbers via email. Payment transactions are encrypted for your protection.
6. Your Options Regarding Your Information
6.1 Email Preferences: You can manage your email preferences and choose not to receive promotional emails from A 1 Auto Repair & Detailing, while still receiving essential service-related communications. To opt out of promotional emails, follow the unsubscribe instructions in our emails or contact us at [email protected]. Please allow up to 10 business days for your email preferences to be updated.
6.2 Ad Choices: You can learn more about online advertising and opt-out options from participating ad networks through resources like the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Alliance (EDAA). Mobile users can also limit ad tracking through device settings and by resetting their advertising ID on Apple or Android devices. For more information on these settings:
Apple: http://support.apple.com/kb/HT4228
Android: http://www.google.com/policies/technologies/ads/
Windows: http://choice.microsoft.com/en-US/opt-out
The DAA’s AppChoices app also offers choices for cross-app data collection on your device. Please note that opting out of ad networks does not mean you will no longer see ads, but the ads may be less relevant to your interests.
6.3 Google Analytics Opt-out: To opt out of Google Analytics Advertising Features, visit Google’s Ad Settings page. You can also use the Google Analytics Opt-Out Browser Add-on: https://support.google.com/analytics/answer/181881?hl=en.
6.4 Cookie Management: You can manage cookies through your browser settings, including deleting existing cookies and preventing future cookie storage. However, disabling cookies may limit some functionalities of A 1 Auto Repair & Detailing’s website.
6.5 “Do Not Track” Signals: A 1 Auto Repair & Detailing does not currently respond to browser “Do Not Track” signals.
6.6 SMS Opt-out: To stop receiving SMS messages from A 1 Auto Repair & Detailing, reply ‘STOP’ to any message. Registered users can also remove their phone number from their profile settings.
6.7 Account Information: Registered users can update or delete their profile information at any time. To delete your account entirely, please contact us at [email protected]. Please note that while you can delete your account, we may retain archived transaction information for our records. Deleting your account may not remove public comments or content you’ve posted.
6.8 Contact Response Time: We aim to respond to your inquiries within ten (10) business days. If you do not receive a response within this timeframe, please resend your email as your original message may not have been received.
7. Children’s Privacy
A 1 Auto Repair & Detailing’s services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If we discover that we have collected information from a child under 13 without verifiable parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 13, please contact us at [email protected] or by mail at: A 1 Auto Repair & Detailing, ATTN: Privacy, [Insert Address Here].
8. California Privacy Rights
8.1 California residents have certain rights under California privacy law, including the right to request information about the categories of personal information we share with third parties for direct marketing purposes and the names of those third parties. To make such a request, please write to us at: A 1 Auto Repair & Detailing, ATTN: Privacy, [Insert Address Here]. Include “Your California Privacy Rights” in your request and specify the website name and your contact information.
9. International Users
For users accessing A 1 Auto Repair & Detailing’s services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located. Data protection laws in the U.S. may differ from those in your country. By using our services, you consent to the transfer and processing of your information in the United States as described in this policy. We will take measures to ensure your information is handled securely and in accordance with applicable law.
10. Users in the European Economic Area (EEA) and Switzerland
If you are a resident of the EEA or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR). A 1 Auto Repair & Detailing processes personal data based on your consent, to fulfill our service agreements, and for our legitimate business interests in providing our services, where these interests do not override your fundamental rights. You have the right to lodge a complaint with a supervisory authority in your jurisdiction regarding our data processing practices. Contact details for data protection authorities in the EU are available here.
You also have the right to request data erasure, restrict or object to our processing of your data under certain circumstances as defined by the GDPR. To exercise these rights or for any GDPR-related inquiries, please contact us at [email protected]. We may require identity verification before fulfilling your requests.
11. Contact Us
If you have any questions or concerns about your privacy or security at A 1 Auto Repair & Detailing, or wish to update your information, please contact us via email at [email protected] or write to us at: A 1 Auto Repair & Detailing, ATTN: Privacy, [Insert Address Here]. You can also call us at [Insert Phone Number Here]. Please include your name, mailing address, and email address in your communication.
DATE LAST MODIFIED: [Current Date]
